Shipping policy

1.Shipment And Delivery

We only ship to United States，Free Shipping On All Orders

Deadline Monday to Friday between 17:00 (GMT+8:00) Hong Kong Time (HKT).

• Order Processing Time: Order processing time 1-2 days (Monday to Friday) to process before they are shipped. During this time, our team carefully prepares and inspects each item to ensure it meets our quality standards.
• Shipping Time: Once your order has been processed, it will be shipped to you using standard shipping methods. The estimated shipping time varies depending on your location and can range from 3-5 days (Monday to Friday). Please note that unforeseen circumstances such as weather conditions or customs delays may affect delivery times.
• Tracking Orders: Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to track the shipping progress of your order.
• We use the following shipping methods:
  - Post Netherlands
  - Post
  - UPS
  - FedEx
  - DHL

2. Shipping Zones

We provide both domestic and international shipping services, covering areas including but not limited to:

• Domestic Shipping: We can ship to most areas within the country, including cities and remote locations.
• International Shipping: We support shipping to most countries and regions worldwide. Please select the applicable international shipping option at checkout.

3. International Shipping

For international orders, please note the following:

• Duties and Taxes: International orders may be subject to duties and taxes. These charges are collected by the destination country's customs authority and are the responsibility of the recipient. We cannot control or estimate these charges, so we recommend checking the regulations in your country before placing an order.
• Shipping Time: International shipping typically takes longer, depending on the customs clearance speed and other factors in the destination country. Estimated delivery times will be provided in your order confirmation email.

4. Return Shipping Costs

Return shipping costs will be assessed based on your reason for return and specific circumstances. Here's our return shipping cost policy:

• Company-Covered Shipping: If the return is due to a product quality issue or our error, we will cover the return shipping costs. Please contact us to obtain a prepaid return label or refund instructions.
• Customer-Covered Shipping: If the return is due to customer reasons (such as dislike of the product, incorrect size, etc.), return shipping costs will be the customer's responsibility.

5. Contact Us

If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer service team:

• Website Name: Monster Instrument
  
• Company Name:Monster Instrument Limited
• Email: info@monsterinstrument.com
• Phone: +86 173 3981 0571
• Address: Room 9042, 9/F Block B Chung Mei Centre, 15-17 Hing Yip Street, Kwun Tong,Hong Kong SAR.
• Business Hours: Monday to Friday between 17:00 (GMT+8:00) Hong Kong Time (HKT).